Responsible Gaming

Make A Sure Bet—Know Your Limit.

Since 100 B.C. lotteries, games of chance and other types of gambling have been a part of our society. It is safe to assume then, that problem gambling has also been an issue in society for decades and possibly centuries.

Today, all types of gambling exist – from sports betting to playing the lottery, and Internet sites to card games. Anyone of any age, income, gender or race can be affected by a gambling problem at any time.

The overwhelming majority of people who gamble do so responsibly and as a form of entertainment. However, there is a small portion of the population who develop a serious, and sometimes uncontrollable problem with gambling.

Responsible Gaming is Potawatomi Hotel & Casino’s number one social priority and we are committed to making people aware of the risks and providing resources for those who need it.

Click on the menu below to expand the details.

The business has taken numerous steps to increase problem-gambling awareness with both guests and team members by:

  • Providing team member awareness and training
  • Hosting a self-restriction program for guests
  • Enforcing a policy that does not award taxable jackpots to guests in the self-restriction program
  • Promoting a problem gambling helpline and resources on site
  • Supporting organizations devoted to raising awareness and researching the disease

Potawatomi Hotel & Casino collaborates with organizations that address responsible gambling, including the National Council on Problem Gambling and the National Center for Responsible Gambling.

The Casino works most closely in partnership with and is the largest private contributor to the Wisconsin Council on Problem Gambling. Funding from Potawatomi Hotel & Casino helps the WCPG offer a 24-hour helpline at 1-800-426-2535 and provide gambling addiction-specific training to counselors.

Potawatomi Hotel & Casino encourages all of its guests to gamble responsibly. Make a sure bet—know your limit.

pdf.pngLearn more about the Casino's Code of Conduct for Responsible Gambling »

Problem gambling (disordered gambling or behavior addiction) is gambling behavior that causes disruptions in any major area of life: psychological, physical, social or vocational. It is a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, "chasing" losses and loss of control manifested by continuation of the gambling behavior in spite of mounting, serious, negative consequences.

10 Questions To Ask Yourself About Your Gambling Behavior

If you or someone you know answers yes to any of these questions, it might be time to seek advice or help.

  1. Have you often gambled longer than you had planned?
  2. Have you often gambled until your last dollar was gone?
  3. Have thoughts of gambling caused you to lose sleep?
  4. Have you used your income or savings to gamble while letting bills go unpaid?
  5. Have you made repeated, unsuccessful attempts to stop gambling?
  6. Have you broken the law or considered breaking the law to finance your gambling?
  7. Have you borrowed money to finance your gambling?
  8. Have you felt depressed or suicidal because of your gambling losses?
  9. Have you been remorseful after gambling?
  10. Have you gambled to get money to meet your financial obligations?

If you or someone you know wants help or more information on how to deal with a gambling problem, please contact:

Wisconsin Council on Problem Gambling
call: 1-800-426-2535

Wisconsin Council on Problem Gambling
1585 Allouez Ave.
Green Bay, WI 54311

Our self-restriction program is available to any Potawatomi Hotel & Casino guest. For some, self-restriction provides a needed break or barrier from a potential problem. Self-restriction must be initiated by the guest. It cannot be activated by a friend or family member. Additionally, self-restriction must be completed in person.

Self-restriction is required to be in effect for a minimum of one year. It will automatically renew for an additional one year term every year until the guest submits a written request for the restriction to be lifted. The request will be reviewed by a committee and the guest will be notified of the decision.

Self-Restriction Program includes:

  1. Making a personal commitment. When you voluntarily sign the agreement, you are making a commitment not to come to Potawatomi Hotel & Casino. If you are found on property, the Hotel/Casino can refuse you service, escort you from the property or call local law enforcement to have you cited and/or arrested for trespassing.
  2. Having your photo taken by PHC staff to include with the completed agreement. This information is shared with Security personnel for identification purposes.
  3. Inactivating the Fire Keeper's Club® card of restricted guests and removing the guest’s address from all mailing lists.
  4. Forfeiting jackpots or prizes. PHC does not award jackpots or prizes to banned or self-restricted patrons. If an aforementioned guest escapes detection, he or she will be required to forfeit the jackpot and those funds will be donated to a charity of management’s choosing.

To initiate a self-restriction or inquire about a current ban, contact the Potawatomi Hotel & Casino Ban Inquiry Line at 414-847-7608. Or, ask to speak with someone from Security or Guest Relations while visiting the Casino.

Upon written request, names can be removed from Potawatomi Hotel & Casino's mailing and email databases.

Opt-Out of Mailings

Guests have the following options for reviewing or removing their information from our database:

  1. Send an email to with all contact information and Fire Keeper's Club® number.
  2. Send a letter to: 
    Potawatomi Hotel & Casino
    Attention: Database Marketing Department
    1721 West Canal Street
    Milwaukee, Wisconsin 53233
  3. Call 1-800-PAYSBIG.
  4. Visit a Fire Keeper's Club booth at the Casino.

Please note that it can take 4–6 weeks for all communication to cease depending on when the request is received and processed. Every effort will be made to stop any unprocessed mailings.

Opt-Out of Email

To stop receiving email, click the unsubscribe link at the bottom of any email from Potawatomi Hotel & Casino.

Please note that due to email production schedules, guests may receive an email message from us after unsubscribing, but before being removed from the database.

There are many experts and service providers who address problem gambling. Below are a few links to organizations that may be able to help:

Wisconsin Council on Problem Gambling (WCPG)


Wisconsin Council on Problem Gambling
1585 Allouez Ave.
Green Bay, WI 54311 

WCPG can supply information about local Gamblers Anonymous meetings, provide speakers for schools or organizations and provide a list of local certified counselors.

Self-Help Tool for Problem Gamblers

Your First Step to Change is a self-help guide originally developed by Harvard researchers and intended for gamblers who are concerned about their gambling and thinking about changing their behavior. It is available as a free, confidential, interactive online tool and downloadable in PDF format.

Speakers Bureau

One of the key roles of the WCPG is to help educate people of all ages about the risks of problem gambling, warning signs and when to ask for help. The majority of people can gamble without any problems, but for some it can develop into a devastating compulsive behavior that can impact all areas of their lives.

To request someone from the WCPG to speak to your group, complete the request form (PDF) or call 920-437-8888.

Other Resources

American Gaming Association

Gamblers Anonymous

Institute for Research on Pathological Gambling and Related Disorders

National Center for Responsible Gaming

National Council on Problem Gambling

National Gambling Impact Study Commission

Responsible Gambling Council