House Rules

Review the Rules of the Casino

Make the most of your casino visit by adhering to these important house rules. Learn about general casino rules, unacceptable behaviors and activities, and policies on electronic devices, lost items and promotions, as well as game-specific codes of conduct.

 

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Potawatomi Hotel & Casino is a privately owned and operated business, therefore:

  • Management has the right to refuse service to any guest and may request a valid ID at any time while a guest is on the premises.

  • No weapons are allowed.

  • Smoking is not allowed in designated non-smoking areas, including all restaurants.

  • No outside food or beverages may be brought into the facilities and no beverage containers holding alcohol may leave the casino (special dietary needs/special occasion carry-ins require written authorization by Casino Senior Management in advance).

  • Appropriate clothing, including shoes and shirt, is required to enter the premises.

  • Bags, backpacks, purses and luggage are subject to search.

  • Individuals under 21 are allowed on the first floor of the Casino only to access restaurants and select theater performances. However, they must be accompanied by an adult (over 21) at all times and cannot stop at or stand near any gaming activity.

  • Guests must be 18 to play bingo. Guests must be 18 to access third-floor restaurants (unless accompanied by an adult).

  • No faces may be concealed while on property.

Unacceptable Behaviors and Activities
Guests are expected to behave in a courteous and respectful manner:

  • No illegal, destructive, offensive or disruptive language, gesture or activity is allowed in the facility. Any such activity may result in guest removal from the property, permanent banishment and/or prosecution.

  • The sale/resale of any Casino offers, coupons, gift certificates, promotional items, etc. is strictly prohibited.

  • Fraudulent use or creation of a Fire Keeper’s Club® card (or use of another guest’s Club card or privileges) is prohibited.

  • Over-consumption of alcohol or use of controlled/illegal substances is prohibited.

  • No person or organization shall solicit contributions, promote products/services or distribute literature on Casino property (inside or outside) without written authorization. No unauthorized solicitation of any kind is allowed.

  • Any type of theft or criminal activity is prohibited and may result in a permanent ban or prosecution. Guests may not use, cash-in or take anything that does not belong to them.

  • Loitering is prohibited.

Electronic Devices

  • Management reserves the right to restrict the use of any personal electronic communication or recording devices while on PBC premises. Violators may be asked to leave the Casino and delete images.

  • At no time can any guest videotape, photograph, digitally record or document activity in or about restricted areas. 

  • Eyewear or other wearable computerized, internet-accessible or transmitting devices (i.e. Google Glasses) are prohibited in the Casino.

Lost or Abandoned Items

  • Management is not responsible for personal property, lost, abandoned or stolen articles, or gaming devices, including game credits, coupons and tickets.

  • Found items should be turned in to Security. After seven days, unclaimed items will be disposed of or donated.

Promotions and Events

  • Promotions/offers and special events may be altered, changed or canceled at the discretion of management without prior notice.

Other

  • All management decisions are final.

  • Separate house rules exist for gambling and the various types of games. These rules can be found on the Casino website or at promotional kiosks.

  • Potawatomi Hotel & Casino encourages guests to gamble responsibly: learn how to play games, set a spending limit and gamble for fun and entertainment.

  • This facility is under 24-hour surveillance.

  • Guests can file a complaint concerning any service or activity within the Casino by contacting Guest Relations or by completing a Guest Services Report.

  • Malfunction voids all plays and pays.

  • Minors are prohibited in gambling areas.

  • All taxable winnings require two forms of non-expired government-issued identification as well as documentation of a tax identification number.

  • Management reserves the right to pay winnings in the form of a casino check.

  • Must be at least 18 years old to play bingo and 21 years old to play casino games. Individuals under 21 are allowed on the first floor of the Casino only to access restaurants and select theater performances. However, they must be accompanied by an adult (over 21) at all times and cannot stop at or stand near any gaming activity.

  • Any banned, self-restricted or illegal guests are required to forfeit jackpots and prizes, and will be removed from the property.

  • Players are responsible for all personal property and gambling devices (chips, tickets, money, player cards, machine credits, etc.). Casino Management is under no obligation to research, refund or replace any lost, stolen or abandoned item.

  • Intoxicated guests will not be allowed to gamble and may be asked to leave.

  • Using or cashing out another guest's machine/credits/tickets/chips without that guest's permission may result in a permanent ban and/or arrest and prosecution.

  • All play is governed by casino house rules.

  • Casino personnel will not disclose any information about other guests.

  • An acceptable government-issued photo ID is required when redeeming Fire Keeper’s Club® points, participating in promotions and making credit or debit card transactions.

  • Fire Keeper’s Club cards and promotions are only valid for the player assigned to them.

  • Potawatomi Hotel & Casino is not responsible for typographical errors.

  • The decision of Casino Management is final.

  • The Casino complies with Title 31 requirements and anti-money laundering regulations.

  • Any type of theft, including the use of any other guest’s tickets/credits/machine/chips, will be prosecuted and may result in a ban from the Casino.

  • No one under 18 years of age is permitted in the Bingo Hall.

  • Smoking is not permitted while waiting in line or in designated non-smoking areas.

  • Each player must purchase an admission package; no splitting of packs allowed.

  • It is the player’s responsibility to shout “BINGO” loud enough to alert the caller to stop the game.

  • Daubers must be used for all paper bingo games.

  • Once the game is closed or the caller starts to call the letter of the next ball, no previous BINGOs will be honored and the game shall continue.

  • The number drawn and called is official. The Bingo Flashboard and TV monitor are for players’ convenience only.

  • Player’s name must appear on their receipt and must be on display at all times.

  • No seat saving. Only a bingo package and an admission receipt for the current session will hold a chair.

  • It is the player's responsibility to look after all unplayed paper. No refunds or exchanges. Bingo paper is only valid for the session in which it was purchased.

  • Multiple winners will share the total cash value for each game equally at each level.

  • We will make every effort to avoid placing duplicate cards into play. However, if duplicates do occur, there will be no compensation offered.

  • One electronic bingo device per guest.

  • Malfunction of electronic bingo devices voids all pay and play. Management is not responsible for bingo equipment failure.

  • Electronic bingo devices may not be purchased with another player’s Club card.

  • Any altered, mutilated or defaced bingo cards, pull-tabs or door prize tickets will not be honored.

  • Only one door prize per person per session.

  • Any bent door prize tickets are invalid for the door prize drawings.

  • Door prize drawings for merchandise and certificates may not be redeemed for cash or exchanged.

  • All door prizes must be claimed with a valid picture ID by the end of the bingo session; all unclaimed door prizes will be voided.

  • For all fill-in-your-numbers style bingo games, a blue or black ink pen must be used and the numbers must be legible; otherwise the BINGO will be invalid.

  • It is the player’s responsibility to put the original copy of the fill-in-your-numbers style bingo games into the proper boxes at the end of the table (e.g. Pick 8, Pick Yur Platter, Do it Yourself). Boxes will then be locked and no other cards will be accepted.

  • Bingo winners of $1,200 or more and pull-tab winners of $600 or more must have two forms of identification, a social security card and a valid picture ID, to collect winnings.

  • A valid picture ID is required when redeeming Fire Keeper’s Club® card points, credit cards and debit cards at the admission booth.

  • Talking must be kept to a minimum while bingo is being played.

  • While the bingo session is in progress, personal electronic devices (e.g. cell phones, pagers, etc.) may not be used in the Bingo Hall. Please turn off ringer and/or phone to avoid disruption of play.

  • Verbal abuse or the use of abusive language will not be tolerated.

  • Pull-tabs are void if taken out of the building.

  • No food or beverages may be brought into the Bingo Hall from outside this building.

  • Drugs are strictly prohibited in the Bingo Hall.

  • No solicitation of any kind is allowed in the Bingo Hall.

  • Potawatomi Hotel & Casino is not responsible for lost or misplaced admission receipts or bingo paper.

  • Potawatomi Hotel & Casino is not responsible for lost or stolen articles.

  • Management reserves the right to change bingo sessions, prize amounts and starting times without notice.

  • Management reserves the right to refuse service to any person. If it becomes necessary to ask a player to leave, a refund will not be made.

  • Potawatomi Hotel & Casino is not responsible for typographical errors.

  • The decision of Management is final.

  • It is the player's responsibility to make sure he receives credit for time played.

  • Player's responsibility includes checking in with Fire Keeper's Club card when seated at the table. Time will not start until card is received.

  • Player must make sure they check out when leaving the game. Forgetting to check out will result in the player not receiving any points. No call-in check outs will be accepted. No exceptions.

  • At 2 a.m. names are called for the next day's sign-in sheet. It is the player's responsibility to make sure his name is transferred to the next days' list. At 1 a.m. a reminder will be issued that names will be called at 2 a.m. If the player will not be present in the room at 2 a.m. he must let a supervisor know so his name is placed on the next day's list. If the player does not make sure his name has been transferred, he will not receive any points. No exceptions.

  • Management reserves the right to give a player one hour for that session if they believe the player is abusing the system (e.g. taking too many breaks without play).

  • If a player is blatantly abusing the sign-in system, he can be disqualified from the promotion as well as qualifying for the tournament.

  • Management has the right to make changes, if deemed necessary.

  • All Management decisions are final.

  • Guests may only gamble at one table at a time. If a player is not present when the cards are dealt, he or she will not receive a hand and may lose his/her seat.

  • Only actively involved players are allowed to sit at a gaming table. Minimum and maximum betting limits are posted at each gaming table. No exceptions will be made to betting limits.

  • The following is not permitted at or on the gaming tables: personal items, food or eating and electronic devices.

  • Wagers must consist of Potawatomi Hotel & Casino cheques. Currency wagers or cheques from other casinos will not be accepted for play. 

  • To maintain the integrity of the game and help protect all players from fraudulent activity, no player can wear colored or shaded lens while playing any card game; and English must be spoken while playing any hand-held card game when cards are in play.

  • Potawatomi Hotel & Casino is not responsible for casino cheques left at a table.

  • Guests are expected to behave in a respectful manner. Loud, abusive, obscene, or belligerent behavior will not be tolerated. Any guest exhibiting these behaviors will be escorted from the premises.

  • Any guest caught cheating will be immediately escorted out of the Casino and may face prosecution or permanent restriction from entering the Casino.

  • Any guest who violates a House Rule is subject to removal from the premises and potential permanent ban.

  • All Table Games Management decisions are final. Management reserves the right to refuse service to anyone. 

  • All Casino Code of Conduct House Rules and Gambling House Rules apply to all players and guests.