About the Player's Club

The Midwest's Most Competitive Player’s Club

Join an elite group of fellow players—and rack up points for exciting rewards whenever you play. Whether you play slots, table games, poker or bingo, this club is your key to all that we have to offer. And there’s no doubt the Fire Keeper’s Club at Potawatomi Hotel & Casino is Wisconsin’s most popular player’s club.

In order to protect your account and for security purposes, we do not offer website access to player accounts. To access your account, simply stop by a Fire Keeper's Club booth on your next visit.

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Win/Loss Statement Request

Club members can request a win/loss statement for tax purposes. Download the request form, print it out and bring it to the Fire Keeper's Club booth by the skywalk on your next visit.

Statements are available seven to ten working days after the date of request and can only be mailed if you are a banned patron or live in another city or state. (Please call 414-847-7914 for questions on mailed statements.) When picking up your statement at the Fire Keeper’s Club booth by the skywalk, you must show a valid photo ID and the name on the ID must match that of the requestor.


Expand the menu below to learn about the Fire Keeper's Club.

  RUBY No minimum base point level.
  TOPAZ Earn 25,000 base points during the qualification period.
  SAPPHIRE Earn 80,000 base points during the qualification period.
  EMERALD Earn 160,000 base points during the qualification period. 
  DIAMOND Earn 360,000 base points during the qualification period.

Tier-Evaluation Period:

Our five-tier Fire Keeper’s Club program features a longer qualification period (12 months) from January 1 to December 31 of any given year. The more you play during that time period, the more likely you are to advance your Club-level status! And remember, it’s about the points you earn—not the points you use. You’ll maintain your Club level no matter how many points you use.

         
                   
CLUB LEVEL
BENEFITS
Ruby   Topaz   Sapphire   Emerald   Diamond
Earn Points on Slots, Table Games, Poker and Bingo
 
 
 
 
Redeem Points for Reward Play and Bingo Admissions
 
 
 
 
Redeem Points at Potawatomi Hotel & Casino Restaurants, Gift Shop and Theater
 
 
 
 
Direct Mail Rewards (based on play)
 
 
 
 
Complimentary Valet Parking
 
 
 
 
Check Cashing
6%
 
5%
 
3%
 
Free
 
Free
Access to Casino Complimentaries    
 
 
 
Tier-Specific Promotions    
 
 
 
Additional Free Entries for Promotions*    
10
 
15
 
25
 
50
Ticket Discounts at The Northern Lights Theater    
10%
 
15%
 
20%
 
25%
Sweet Grass Gift Shop Discounts*    
10%
 
15%
 
20%
 
25%
Priority Line for Gift Pickup        
 
 
Priority Line at Fire Keeper's Club Booth, Cashier and The Buffet        
 
 
Party and Event Invitations        
 
 
Slot and Table Game Tournament Invitations        
 
 
Tier-Renewal Gift        
 
 
Personalized Service from an Executive Casino Host (based on play)        
 
 
Priority Hotel Reservations            
 
Priority Line for Hotel Check-in            
 
Priority Seating at Potawatomi Hotel & Casino Restaurants            
 
Exclusive VIP Parking Area            
 
Priority Valet Service            
 
Access to the Solstice Lounge            
 
No-Fee ATM in the Solstice Lounge            
 
Slot Machine Holds            
 
Annual Top-Customer Appreciation Event            
 
Tickets to Regional Events (based on play)            
 
Guaranteed Hotel Room Availability                
Automatic 2 p.m. Late Check-out from Hotel                
Limo Service*                
Annual Personal Celebration Dinner                
Special Birthday Gift                
No Fee on Credit Card Transactions                
Customer Advisory Dinners                
Two Complimentary Round-Trip Airfare Tickets*                
Base Points Earned in a 12-month Calendar Year
Free
 
25,000
 
80,000
 
160,000
 
360,000
*Some restrictions may apply.                  

Check cashing is available at the Solstice Cage, Main Cage and Fall Cage.

All guests will need to establish check-cashing privileges. Please present the following items at one of the Cages for your first check-cashing transaction:

  • Blank personal check imprinted with your name, address and bank account routing numbers
  • Valid photo ID
  • Fire Keeper’s Club card

Reduced fees for this service for Fire Keeper’s Club members: 6% for Ruby-level, 5% for Topaz-level, 3% for Sapphire-level and free for Emerald- and Diamond-level guests.

Must be a Fire Keeper's Club member to cash a check.

Using Your Card

Slot Players: Insert your Club card into the card reader at your favorite slot or video poker machine.
Table Games Players: Present your Club card to your table games dealer before beginning play.
Bingo Players: Present your Club card to the admissions clerk when purchasing your bingo pack.

Earn Points

Slots: $2 coin-in equals 1 point
Video Poker: $4 coin-in equals 1 point
Table Games: Based on type of game, average bet and time played
Bingo: $2 buy-in equals 5 points
Poker: 1 hour of play equals 100 points

Redeem Points

100 points equal $1
As a member of the Fire Keeper’s Club, you may exchange your points for a variety of exclusive offers, items and events, such as:

  • Slot play directly at slot machines
  • Bingo buy-in at the Bingo Admissions booth
  • Tickets to The Northern Lights Theater
  • Items at the Sweet Grass Gift Shop
  • Food and beverages in any of our restaurants

No matter how you choose to use your points, the redemption rate is the same.

Accessing Slot Rewards

To Access Reward Play…

  1. Insert Fire Keeper’s Club card into a slot machine.
  2. Using the touch-screen display, navigate to account options by pressing the MENU button.
  3. Touch the FKC REWARD PLAY or POINT EXCHANGE button.
    fkc-kiosk.jpg
  4. Enter your secure PIN number. Verify that an asterisk has appeared after keying in each number.
  5. Your available FKC Reward Play balance will appear on the machine’s display.
  6. To activate FKC Reward Play, you must place your first wager using your own money. When the spin has finished, FKC Reward Play will reimburse your wager up to the amount of your offer.

To Access FKC Point Exchange…

  1. Insert Fire Keeper’s Club card into a slot machine.
  2. Using the touch-screen display, navigate to account options by pressing the MENU button.
  3. Touch the FKC REWARD PLAY or POINT EXCHANGE button.
    fkc-kiosk.jpg
  4. Enter your secure PIN number. Verify that an asterisk has appeared after keying in each number.
  5. Based on your available Club card point balance, buttons will display for available exchange options.
  6. You will be asked to confirm your transaction, then points will be exchanged into FKC Reward Play and cannot be converted back to points.

You can now review and update your account information, receive your free promotional entry and activate your entries into drawings simply by swiping your Fire Keeper’s Club card at any promotional kiosk located on the casino floor.

No more waiting in line at the Club booth! You can access this information any time you want at an easy-to-use kiosk. Here’s how it works:

  1. Swipe your Club card.
  2. Enter your PIN.
  3. Select what screen you want to see: promotions, drawings or account info.

Promotions Screen

Go to this screen to get your free entry into our drawings or to play a quick, fun game to win an offer.

Drawings Screen

This is where you can activate your entries into our drawings. To activate entries, press Drawing anytime within two hours before each drawing.

Account Info Screen

If you need to update your email address or phone number, you can do it here. Please note: Keeping this information updated is important for any “need not be present to win” drawings.

The system times-out after 30 seconds of inactivity in order to safeguard your private information.

These kiosks are convenient and simple to use.

Fire Keeper’s Club Rules & Regulations

  1. Fire Keeper’s Club membership is free.
  2. Bingo members must be at least 18 years old, table games and slots members must be at least 21 years old.
  3. One account per member.
  4. Accounts and membership benefits (including points) are non-transferable and cannot be claimed by another party, assigned or inherited.
  5. Potawatomi Hotel & Casino policy prohibits a member to accrue points by distributing his/her card to other players. Only the member whose name appears on the card may use the membership card. Violation of this rule will result in the termination of membership and forfeiture of any points or other benefits.
  6. Members are responsible for presenting their card to a pit supervisor when participating in table games play and for properly inserting their Club card into the card reader on any slot, video poker or other video game. Members are responsible for confirming that the card has been verified and accepted before continuing play. Members will not receive benefits if the card is not presented or properly inserted prior to play. Seek assistance from a Fire Keeper’s Club staff member if needed.
  7. Potawatomi Hotel & Casino uses reasonable efforts to track a member’s average bet and length of play; however, as a condition of receiving points for table games play, members agree that such points are granted based on the personal observation by Potawatomi Hotel & Casino employees, which is subject to error. All decisions of management are final and binding.
  8. Members cannot achieve Fire Keeper’s Club Topaz-, Sapphire-, Emerald- or Diamond-level status by earning points while participating in promotions or playing poker.
  9. Management will review any disputes regarding the accumulation of bonus points or point balances. All decisions of management are final and binding. 
  10. Management reserves the right to adjust any point balance resulting from machine/reader malfunction, operating errors and/or fraud.
  11. Members are responsible for notifying Potawatomi Hotel & Casino of all name or address changes in person with valid photo ID with the new address, or a valid ID and a utility bill less than 30 days old.
  12. Point redemption information is available at the Fire Keeper’s Club booth.
  13. To redeem points, special offers or gifts, a member must present his/her Fire Keeper’s Club card along with a valid photo ID displaying the same name as on the Club card. A member must be present to redeem points and a power of attorney or other appointed person (redeeming another member’s points) will not be accepted.
  14. Guest signature on a receipt will constitute consent to deduct points. The use of a PIN number at a slot machine will also constitute consent to deduct points.
  15. Potawatomi Hotel & Casino is not responsible for lost, stolen or misused cards. Lost or stolen cards should be reported to the Fire Keeper’s Club booth immediately. Duplicate cards may be issued upon presentation of proper identification.
  16. Membership in the Fire Keeper’s Club is a privilege granted by Potawatomi Hotel & Casino and is only offered to those who comply with the policies, procedures and rules for membership as well as all other requirements of Potawatomi Hotel & Casino. Any misuse of the card or violation of these requirements will result in the forfeiture of all benefits and points.
  17. Accounts without activity for 12 consecutive months will become inactive and all unredeemed points will be forfeited.
  18. In the event that a guest requests to become self-banned from Potawatomi Hotel & Casino, their Club membership and points will become inactive for the 12-month duration of the ban and points will be forfeited.
  19. In the event that a guest is banned by the Casino from entering Potawatomi Hotel & Casino, their Club account will become inactive and all points forfeited.
  20. The use of the Fire Keeper’s Club card constitutes acceptance of the Club rules, terms and conditions as well as all other rules of Potawatomi Hotel & Casino. Fire Keeper’s Club cards are the property of Potawatomi Hotel & Casino and may be revoked, confiscated or cancelled at Casino Management’s discretion. Members must return Club cards at time of cancellation.
  21. Management reserves the right to change or alter the rules and the terms and conditions of the Fire Keeper’s Club at any time without notice, and to revoke membership or cancel the Club at any time. All Fire Keeper’s Club rules are posted in the Casino.
  22. Points are granted based on criteria established by the Casino and the granting of points creates no property or other rights to the points.
  23. Any matters not addressed by these rules will be reviewed by Casino Management and all decisions of Casino Management are final.