About Players Club

Wisconsin’s Most Popular Player’s Club

Join an elite group of fellow players—and rack up points for exciting rewards whenever you play. Whether you play slots, table games, poker or bingo, this club is your key to all that we have to offer. And there’s no doubt the Fire Keeper’s Club at Potawatomi Hotel & Casino is Wisconsin’s most popular player’s club.

In order to protect your account and for security purposes, we do not offer website access to player accounts. To access your account, simply stop by a Fire Keeper's Club booth on your next visit.

Click below to learn more about the Fire Keeper's Club.

Club members can request a win/loss statement for tax purposes. Download the request form, print it out and bring it to the Fire Keeper's Club booth by the skywalk on your next visit.

Statements are available 7 to 10 working days after the date of request and can only be mailed if you are a banned patron or live in another city or state. (Please call 414-847-7914 for questions on mailed statements.) When picking up your statement at the Fire Keeper’s Club booth by the skywalk, you must show a valid photo ID and the name on the ID must match that of the requestor.

All new Fire Keeper's Club® members receive the Fire Keeper's Club Red card, entitling them to many benefits.

After reaching 40,000 points during a six-month qualification period (December 16 – June 15 or June 16 – December 15), the guest will automatically achieve Fire Keeper's Club Silver level for the remainder of that period and the following one.

If a guest reaches 80,000 points or more in a qualification period, the guest will achieve our most elite level, Fire Keeper’s Club Black.

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  Point Redemption at Point of Sale Outlets
  Birthday Points
  Bonus Entries into Promotions
  Check Cashing (see details below)
  Northern Lights Theater Discount*
  Free entry into Bonkerz Comedy Show
  Priority Restaurant Reservations & Seating  
  Preferred Assistance at the Casino Cashier  
  Valet Parking  
  Sweet Grass Gift Shop Discount**  
  Personal Service from an Executive Casino Host  
  Special Birthday Gift  
  Exclusive Tier Only Events Based on Play  
  Solstice Lounge Access    

Check cashing is available at the Solstice Cage, Main Cage and Fall Cage.

All guests will need to establish check-cashing privileges. Please present the following items at one of the Cages for your first check-cashing transaction:

  • Blank personal check imprinted with your name, address and bank account routing numbers
  • Valid photo ID
  • Fire Keeper’s Club card

Reduced fees for this service for Fire Keeper’s Club members: 6% for Red-level, 3% for Silver-level and free for Black-level guests.

Must be a Fire Keeper's Club member to cash a check.

Earning Points

Slot Players. Insert your Fire Keeper’s Club® Card into the card reader on your favorite slot or video poker machine. Once your name is displayed, you’re on your way to earning points. Be sure to keep your card inserted until you’re finished playing to ensure all points are applied to your account.

Bingo Players. Simply present your card to the admissions clerk when purchasing your bingo pack and the points will be added to your account.

Table Games Players. When you buy-in at one of our tables, present your card to the dealer. The floor supervisor will calculate your points based on your play.

Redeeming Points

They’re your points—how you redeem them is up to you. As a Fire Keeper’s Club member, you may exchange your points for a variety of exclusive offers and items:

How to Use Bonus Programs

These flexible and convenient bonus programs allow you to get in the game faster—without waiting in lines at the Fire Keeper’s Club booth or cashier.

FKC Reward Play delivers reward credits right to your Club card and is ready for redemption at your favorite slot machine. It eliminates the need for you to go to the Fire Keeper's Club booth to redeem monthly coupons.

FKC Point Exchange allows you to easily exchange your points for FKC Reward Play at your favorite slot machine.

FKC Return Bonus allows you to earn FKC Reward Play based on the points you earn while playing on a slot machine.

When does FKC Return Bonus happen? Look for new promotions or some of your old favorites that have an added element for FKC Return Bonus. Each promotion will give you a designated time when FKC Return Bonus is activated. Start gambling with your Club card during the designated time and you'll be on your way to earning bonus FKC Reward Play!

The amount of FKC Reward Play you earn will be available for redemption on a return visit. Be sure to check the menu screen on the slot machine to see how close you are to earning your bonus FKC Reward Play.

With these programs, your reward credits will be loaded directly onto your Club card for redemption.

You can now review and update your account information, receive your free promotional entry and activate your entries into drawings simply by swiping your Fire Keeper’s Club® card at any promotional kiosk located on the casino floor.

No more waiting in line at the Club booth! You can access this information any time you want at an easy-to-use kiosk. Here’s how it works:

  1. Swipe your Club card.
  2. Enter your PIN.
  3. Select what screen you want to see: promotions, drawings or account info.

Promotions Screen

Go to this screen to get your free entry into our drawings or to play a quick, fun game to win an offer.

Drawings Screen

This is where you can activate your entries into our drawings. To activate entries, press Drawing anytime within two hours before each drawing.

Account Info Screen

If you need to update your email address or phone number, you can do it here. Please note: Keeping this information updated is important for any “need not be present to win” drawings.

The system times-out after 30 seconds of inactivity in order to safeguard your private information.

These kiosks are convenient and simple to use.

  1. Fire Keeper's Club® membership is free.
  2. Bingo members must be at least 18 years old. Table games, slot and any other games that qualify, the member must be at least 21 years old.
  3. One account per member.
  4. Accounts and membership benefits (including points) are non-transferable and cannot be claimed by another party assigned or inherited.
  5. Potawatomi Hotel & Casino (Casino) policy prohibits a member to accrue points by distributing his/her card to other players. Only the member whose name appears on the card may use the membership card. Violation of this rule will result in the termination of membership and forfeiture of any points or other benefits.
  6. Members are responsible for presenting their card to a pit supervisor when participating in table games play and for properly inserting their Club card into the card reader on any slot, video poker or other video game. Members are responsible for confirming that the card has been verified and accepted before continuing play. Members will not receive benefits if the card is not presented or properly inserted prior to play. Seek assistance from a Fire Keeper’s Club staff member if needed.
  7. Potawatomi Hotel & Casino uses reasonable efforts to track a member’s average bet and length of play; however, as a condition of receiving points for table games play, members agree that such points are granted based on the personal observation of Potawatomi Hotel & Casino employees, which is subject to error. All decisions of management are final and binding.
  8. Members cannot achieve Fire Keeper's Club Silver- or Black-level status by earning points while participating in promotions or playing poker.
  9. Management will review any disputes regarding the accumulation of bonus points or point balances. All decisions of management are final and binding.
  10. Management reserves the right to adjust any point balance resulting from machine/reader malfunction, operating errors and/or fraud.
  11. Members are responsible for notifying Potawatomi Hotel & Casino of all name or address changes in person with valid photo ID with the new address or a valid ID and a utility bill less than 30 days old.
  12. Point redemption information is available at the Fire Keeper’s Club booth.
  13. To redeem points, special offers or gifts, members must present their Fire Keeper’s Club card along with a valid photo ID displaying the same name that is on the Fire Keeper’s Club card. A member must be present to redeem points and power of attorney or other authority appointing another person to redeem a member’s points will not be accepted.
  14. Potawatomi Hotel & Casino is not responsible for lost, stolen or misused cards. Lost or stolen cards should be reported to the Fire Keeper’s Club booth immediately. Duplicated cards may be issued upon presentation of proper identification.
  15. Membership in the Fire Keeper’s Club is a privilege granted by Potawatomi Hotel & Casino and is only offered to those who comply with the policies, procedures and rules for membership as well as all other requirements of Potawatomi Hotel & Casino. Any misuse of the card or violation of these requirements will result in the forfeiture of all benefits and points.
  16. Accounts without activity for 12 consecutive months will become inactive and all unredeemed points will be forfeited.
  17. In the event a guest requests to become self-banned from entering Potawatomi Hotel & Casino, their guest membership account and points will become inactive and all points forfeited.
  18. In the event a guest is banned by the Casino from entering Potawatomi Hotel & Casino, their guest membership account will become inactive and all points forfeited.
  19. The use of the Fire Keeper’s Club card constitutes acceptance of the Club’s rules, terms and conditions as well as all other rules of Potawatomi Hotel & Casino. Fire Keeper’s Club cards are the property of Potawatomi Hotel & Casino and may be revoked, confiscated or cancelled at Casino Management’s discretion. The member must return the membership card at time of cancellation.
  20. Management reserves the right to change or alter the rules of Potawatomi Hotel & Casino and the terms and conditions of the Fire Keeper’s Club at any time without notice and to revoke membership or cancel the Club at any time. All Fire Keeper’s Club rules are posted in the Casino.
  21. Points are granted based upon criteria established by the Casino and the granting of points creates no property or other right in the points.
  22. Any matters not addressed by these rules will be reviewed by Casino Management and all decisions of Casino Management are final.