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Make the most of your casino visit by adhering to these important house rules. Learn about general casino rules, unacceptable behaviors and activities, and policies on electronic devices, lost items and promotions, as well as game-specific codes of conduct.
The Forest County Potawatomi Community, a federally recognized Indian tribe, owns and operates the enterprises Potawatomi Bingo Casino (“PBC”) and Potawatomi Hotel (“PH”), which are marketed together as Potawatomi Casino Hotel (“PCH”).
PHC Management has the right to refuse service to any guest while on premises.
The following age restrictions are strictly enforced:
Under 18 Years of age
Age 18 to 20
Age 21 or Older
Unacceptable Behaviors and Activities
Guests are expected to behave in a courteous and respectful manner:
Electronic Devices
Lost or Abandoned Items
Promotions and Events
Other
Procedure for guest dispute resolution
If, at any time, you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Relations department for assistance.
To reach the Guest Relations department by phone:
Dial 1-800-PAYSBIG (729-7244) and ask the representative to connect you with a Guest Relations representative.
To contact a Guest Relations representative in person:
Stop at one of our Casino Host desks/Fire Keeper’s Club booths/Hotel front desk and ask to speak to a Guest Relations representative. There you may also request to complete a Guest Service Report.
You may mail a written summary of your complaint or dispute to the following address: Potawatomi Casino Hotel ATTN: Guest Relations Department 1721 West Canal Street, Milwaukee, WI 53233
The Potawatomi Casino Hotel Guest Relations team is committed to providing you with a satisfactory resolution to your complaint or dispute. If you are still not satisfied after working with Guest Relations, you may contact the Potawatomi Gaming Commission in writing at the following address:
Forest County Potawatomi Gaming Commission ATTN: Guest Dispute Resolution 1721 West Canal Street, Milwaukee, WI 53233 414-847-7698 www.paysbig.com/gaming-commission
The following are not permitted and may result in a warning, suspension or banning:
$1 Multi-Link Progressive Wagers