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PHASED RE-OPENING FEATURES GUEST RESERVATION SYSTEM FOR FIRE KEEPER’S CLUB® MEMBERS; SIGNIFICANT OPERATIONAL CHANGES
MILWAUKEE (June 5, 2020) - Potawatomi Hotel & Casino will initiate a soft re-opening at 9 a.m. Monday, June 8, for invited guests only. The soft re-opening will take place through Tuesday, June 9.
Starting Wednesday, June 10, the property will open to existing Fire Keeper’s Club members only, accompanied by one guest, through an online reservation system available now on the property's website and downloadable app. Four three-hour reservation windows will be available to eligible guests daily.
Only invited guests or those who have a reservation will be the allowed on property during this phased re-opening. Potawatomi Hotel and Casino encourages guests to have patience during this phase and does not want guests to come to the property unless they are invited or have a specific reservation.
Visitors will also find limited operations and a number of additional measures in place meant to protect our guests, team members, suppliers and others. These changes include hours of operation, guest capacity, no smoking throughout the property, accessible amenities and more. These changes were developed based on best practices within the casino and hospitality industries, as well as guidelines set forth by infectious disease experts, tribal, local and state health departments.
“We look forward to welcoming guests and team members back. Because of the priority we place on everyone’s health and safety during this unique time, we’ve implemented a number of changes to reflect that focus,” said Rodney Ferguson, CEO and General Manager of the property. “These changes are not meant to be permanent, but will be kept in place until it’s safe to move closer to pre-pandemic operations.”
Major changes to operations include: