Business Meetings

Explore, in three dimensions, our selection of unique and versatile event and meeting spaces. See layout variations for gatherings of any size and get a better picture of what our venues have to offer.

View Floor Plans »

Food has the ability to change your mood and stir the senses. That’s why the menu for your special occasion is just as important as the location of the event itself. Whether you’re planning a full meal with several courses, snacks to re-energize your group or want to indulge in a tempting array of pastries, our in-house catering and pastry chefs provide an extensive menu of delicious options.

Download Menu

Use this mailing / shipping address for shipments into Potawatomi Casino Hotel:

Potawatomi Casino Hotel
1721 West Canal Street
Milwaukee, WI 53233
1-800-PAYSBIG or 1-800-729-7244

To deliver a package to a guest’s hotel room, the package(s) must have this information visible:

• Sender’s name, company name (if applicable), sender’s address and phone number
• Guest’s name (please use only the name on the reservation), arrival date and/or reservation number
• Guest’s contact phone number

To deliver items for a guest’s event, the package(s) or pallets must have this information visible:

• Sender’s name, company name (if applicable), sender’s address and phone number
• Group, event or meeting name and date
• Package recipient’s name
• Package recipient’s phone number
• Number of packages shipped

General Information:

• All packages may be subject to inspection.
• Boxes and parcels should arrive no earlier than one week (7 days) prior to the guest’s arrival or event.
• Package and pallet counts, along with carrier and tracking information must be given to the Potawatomi Warehouse at 1-800-729-7244.
• Upon receipt of goods, if Potawatomi Casino Hotel cannot locate the package recipient’s current or future reservation, the item will be returned to sender or otherwise disposed of.
• Should a package arrive after a guest’s departure or not be claimed during their stay, Potawatomi Casino Hotel will attempt to contact the receiving guest.
• If the recipient would like an item returned to them, Potawatomi Casino Hotel will need a ship-to address and may request prepaid return labels or prepayment to cover the return shipping costs.
• If Potawatomi Casino Hotel is unable to reach the recipient, unclaimed packages will be disposed of 10 days after the end of the receiving guest’s stay or event.
• Potawatomi Casino Hotel is not responsible for the safe or timely arrival of any package you have sent to the property.
• It is the guest’s responsibility to check with the carrier about arrival issues and to verify any package contents are intact.
• Packages shipped after an event must be properly packaged and labeled.
• All packages must have prepaid return labels.
• Palletized shipments must be properly stacked and wrapped.
• Within one business day of the event ending, a completed prepaid bill of lading must to be provided and the carrier scheduled to pick up. Pick-up hours are 6 a.m.–2 p.m., Monday–Friday.
• Potawatomi Casino Hotel accepts no liability for lost, stolen, or damaged boxes, parcels or palletizes items.

Drayage and Handling Fees:

Inbound / Outbound

• $35 per box (UPS, FedEx, DHL, etc.)
• $100 for pallets up to 48 inches long by 40 inches wide and maximum 84-inch height
• $200 for pallets larger than 48 inches long by 40 inches wide and maximum 84-inch height

Storage Fees (per week or partial week):

• Standard package: Three days included, additional day(s) $10 per package each day
• Palletized shipments: Three days included, additional day(s) $25 per pallet each day
• $100 per pallet over 48 inches long by 40 inches wide and maximum 84-inch height
• Storage longer than a week (7 days) before the event’s start date must be pre-approved and is based on availability. Maximum storage is 14 days.

Should you have any further questions, please contact your Group Sales Person.