OTB Winning Ticket Redemption
Guests with winning tickets from OTB can follow the below instructions for redemption. Please note, it will take approximately 30 – 45 days from receipt of the winning ticket(s) for guests to receive their winnings.
Guests should mail their winning ticket(s) along with their name, address and phone number on a separate piece of paper to:
Potawatomi Hotel & Casino
ATTN: Revenue Audit
1721 W. Canal St.
Milwaukee, WI 53233
When mailing in your ticket(s), please keep the following information in mind:
- Potawatomi Hotel & Casino will review issued tickets from December 19, 2019 through March 17, 2020. Tickets must be received by Potawatomi Hotel & Casino by October 5, 2020.
- Potawatomi Hotel & Casino is not responsible for any lost or stolen tickets.
- Multiple tickets can be sent in the same envelope for each person. Please use separate envelopes for multiple members of a household.
- Must be the original ticket. Photocopies will not be accepted.
- Once received, the Revenue Audit team will conduct a verification process on all ticket(s) sent in.
- Any taxable winnings will follow standard regulatory tax laws. Guests will be responsible for reporting any taxable winnings.
- Please print clearly, Potawatomi Hotel & Casino is not responsible for lost mail.
- Guests will receive a check for their confirmed winnings to the name provided.
- All winnings will be sent via standard mail to the address provided with the ticket(s).