OTB Winning Ticket Redemption

Guests with winning tickets from OTB can follow the below instructions for redemption.  Please note, it will take approximately 30 – 45 days from receipt of the winning ticket(s) for guests to receive their winnings.

Guests should mail their winning ticket(s) along with their name, address and phone number on a separate piece of paper to:

Potawatomi Hotel & Casino
ATTN: Revenue Audit
1721 W. Canal St.
Milwaukee, WI 53233

When mailing in your ticket(s), please keep the following information in mind:

  • Potawatomi Hotel & Casino will review issued tickets from December 19, 2019 through March 17, 2020. Tickets must be received by Potawatomi Hotel & Casino by October 5, 2020.
  • Potawatomi Hotel & Casino is not responsible for any lost or stolen tickets.
  • Multiple tickets can be sent in the same envelope for each person.  Please use separate envelopes for multiple members of a household.  
  • Must be the original ticket.  Photocopies will not be accepted.
  • Once received, the Revenue Audit team will conduct a verification process on all ticket(s) sent in.
  • Any taxable winnings will follow standard regulatory tax laws.  Guests will be responsible for reporting any taxable winnings.
  • Please print clearly, Potawatomi Hotel & Casino is not responsible for lost mail.
  • Guests will receive a check for their confirmed winnings to the name provided.
  • All winnings will be sent via standard mail to the address provided with the ticket(s).