PHC Casino Re-Opening FAQ

Updated: 9.9.21


In order to create an experience that promotes the safety of our guests and team members, Potawatomi Hotel & Casino has new policies and procedures that will comply with CDC, state and local guidelines.

All of the new changes have been implemented with safety and social distancing practices as the guiding force.

General Property Updates

Casino Hours of Operation:

  • 8:30 a.m. – 4 a.m., Daily

Casino Entrances:

  • South Lobby, 1st Floor
  • Skywalk, 4th Floor
  • Hotel Guests only may enter from the Hotel Lobby, 1st Floor

Safety Measures

Potawatomi Hotel & Casino is requiring that all guests wear appropriate face coverings beginning Thursday, September 9, 2021.

Guests are encouraged to wash their hands regularly for 20 seconds with soap and water or use available hand sanitizer.

If a guest would like a slot machine cleaned, they request service from the slot machine by pushing the “service” light.

Potawatomi Hotel & Casino is practicing social distancing. Please keep six (6) feet between parties. Guests are asked to not share elevators with other guests (besides those in your immediate party). While in lines, please maintain distance and follow the floor markers for guidance.

Potawatomi Hotel & Casino has installed plexiglas throughout the property for the safety of our guests and team members. This includes: slot machines, cashier windows, players club booth, kiosks, atm’s, restaurant host stands, hotel front desk and security desks.

New Evolv weapons detection technology has been added to the entrances of the property.  All guests will be screened.  Weapons are not allowed on property.


Currently the property is non-smoking.

Guests wishing to smoke should go to the designated outdoor smoking area.


  • Slot Machines
  • Video Poker
  • Electronic Table Games
  • RuYi – Take-Out only
  • Fire Pit Sports Bar & Grill – Take-Out only
  • Canal Street Café – Take-Out only
  • Stone Creek Coffee®
  • Hotel
  • Gaming Services including: Cage & FKC Club Booths (Grand Lobby & Skywalk locations only)


  • Table Games - Will start returning to the casino beginning November 1, 2021
  • Poker
  • Bingo
  • Off Track Betting
  • Solstice Lounge
  • Valet
  • Ember Salon & Spa
  • Topgolf® Swing Suite
  • Dream Dance Steakhouse
  • Bella Italiana
  • Menomonee Valley Food Court
  • The Buffet
  • Sweet Grass Gift Shop
  • Fitness Center
  • Business Center

Food & Beverage

Guests will be able to get beverages on the casino floor via the beverage kiosks.

Open Outlets & Hours of Operation:

  • Canal Street Café: 8 a.m. – 3 p.m., Daily
  • Stone Creek Coffee: 8 a.m. – 3 p.m., Daily
  • RuYi: 11 a.m. – 1:30 a.m., Daily
  • Fire Pit Sports Bar & Grill: Sunday – Thursday 11 a.m. – 11:30 p.m., Friday & Saturday 11 a.m. – 1:30 a.m.

RuYi and Canal Street Café are now available for dine-in or take-out. The Fire Pit Sports Bar & Grill is still take-out only. Please make sure all take-out orders are placed at least 30 minutes prior to the venue closing.

There will be no eating allowed on the casino floor, guest must take their food home with them or to one of the designated dining areas. Hotel guests can take their food to their rooms.

Menus can be viewed online, on the PHC App or follow the link: Restaurant Menus


The hotel will be open with a limited capacity.

Any questions regarding new or existing group sales should be forwarded to the Sales Department.

The fitness & business center will be closed.

Hotel Guests must park in the structure. Valet is currently closed.

Housekeeping will not enter any occupied guest room. Any requests will be fulfilled and dropped off outside of the guest’s room. Housekeeping will knock on the door to alert the guest their items have arrived.

Promotions & Offers

All promotions and offers available prior to the closure have expired.

Guests will receive future offers based on play.

Click here to view Tier Points & Levels adjustments.

The following recurring promotions are currently suspended:

  • Senior Day
  • FKC Appreciation Day
  • Win Again (Slot Jackpot Promotion)
  • Monthly Birthday Kiosk Game & Drawing
  • New Member Offer

Northern Lights Theater

Northern Lights Box Office remains closed. For tickets that were purchased at the Northern Lights Box Office, visit our ticket refund page here

Guests can view upcoming shows and rescheduled acts here or on the PHC app.

Bus Programs

Our Bus and Group Tour Programs have been indefinitely suspended.  For questions about getting to Potawatomi Hotel & Casino please call 1-800-PAYSBIG or email

W-2g and 1099-Misc Tax Forms

All requests will return to normal procedures. Guests can get their forms online via their player portal or by requesting one from the Fire Keeper’s Club.


Valet service is suspended.