Guest Disputes

Procedure for Guest Dispute Resolution
For all guest complaints: If you have not formally filed a complaint with the Forest County Potawatomi Gaming Casinos, do so now.


Milwaukee Casino:
1-800-729-PAYSBIG – Ask for a Guest Relations Representative
GuestRelations@paysbig.com

Carter Casino:
1-800-487-9522 – Ask for a Guest Relations Representative
Loyalty@cartercasino.com

Milwaukee Casino: At a Fire Keeper’s Club booth ask to speak to a Guest Relations Representative or fill out a Guest Service Report.

Carter Casino: Ask to speak to a Guest Relations Representative or fill out a Voluntary Report.

Milwaukee Casino:

Potawatomi Hotel & Casino
ATTN: Guest Relations Department
1721 W. Canal St.
Milwaukee, WI 53233

Carter Casino:

Potawatomi Carter Casino Hotel
ATTN: Guest Relations Department
618 State Hwy 32
Wabeno, WI 54566

The Potawatomi Guest Relations teams are committed to providing you with a satisfactory resolution to your complaint.  However, if you are still not satisfied, you may contact the Forest County Potawatomi Gaming Commission for assistance.

The Forest County Potawatomi Gaming Commission

The Forest County Potawatomi Gaming Commission conducts thorough investigations of all complaints brought to its attention.  By submitting your complaint below you agree to provide true, accurate and complete information pertaining to your complaint.

Milwaukee Casino: 414-847-7696 – Ask for a Regulatory Compliance Officer 
CustomerConcerns@paysbig.com

Carter Casino: 715-473-6756 – Ask for a Regulatory Compliance Officer
CustomerConcerns@paysbig.com

Milwaukee Casino:

Forest County Potawatomi Gaming Commission
ATTN: Regulatory Compliance Department
3136 West Kilbourn Ave.
Milwaukee, WI 53208

Carter Casino:

Forest County Potawatomi Gaming Commission
ATTN: Regulatory Compliance Department
618 State Hwy 32
Wabeno, WI 54566

Regulatory Compliance Hours:

Monday – Friday: 8 a.m. – 4 p.m.
Saturday & Sunday: Closed

If you would like to submit your complaint electronically, please fill out the form below.

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Note: Please be patient while your complaint is being reviewed. A Compliance Officer will contact you within three business days.